Service Fulfilment Executive
Receives and stores goods, processes customer orders and delivers products in e-commerce retail.
Overview
This is an important job role in the e-commerce industry. They receive & store goods in retail operations, process customer orders and delivers the products to the customers at their premises. They s/he engage with the customer for various transactions like accepting and processing payments, customer queries, and product returns.
Where they work
- E-commerce companies
- Food aggregators
- Supermarkets
- Hyper markets
Work environment
You generally have to work for 9/10 hours and for 6 days a week. You have to work in shifts and on certain days like festival etc. you have to do overtime.
Opportunities for work exist for differently abled in this field.
Skills and interests
This career might suit you if…
- You are physically fit
- You have excellent communication skills
- You like working outdoors
- You are aware of the importance of maintaining time
Eligibility and education roadmap
Please check the duration of the course during enrolment.
- 1Minimum Qualification
- 2After completing class 10 and being minimum 18 years old you can enrol for National Skills Qualification Framework (NSQF) level 3 Service Fulfilment Executive course
Forms, exams and applications
Exam names above are as printed in the source card. Application windows, eligibility and syllabi change — always check the official notification for current dates.
Where to apply
The course is offered by the different Departments.
Government institutes
- National Institute of Rural Development, Hyderabad, Telangana
- Indian Institute of Management, Ahmedabad, Gujarat
- Indian Institute of Public Administration, New Delhi
- The National Institute for Entrepreneurship and Small Business Development, Noida, Uttar Pradesh
- Small Industries Development Bank of India, Lucknow, Uttar Pradesh
These institute lists are indicative examples from the source card, not a ranked or complete directory. Always verify accreditation on the institute's official website.
Career outcomes
Growth path
- 1Trainee, Service Fulfilment
- 2Service Fulfilment Executive
- 3Service Fulfilment Manager
Expected income
₹20,833 – ₹80,000 per month
These figures are taken from NCS and are indicative and subject to change.
SourceRelated careers to explore
Customer Care Executive
Provides after-sales service, resolving customer and client queries efficiently.
Distributor Sales Representative
Plans daily sales calls, pitches products to outlets and builds visibility at the point of sale.
Student action plan
What you can do this month
- Read this whole roadmap and note any subjects, exams or institutes you don't recognise yet.
- Talk to a teacher or school counsellor about how your current subjects connect to Commerce, Any Stream.
- Look for a school club, competition or online course related to working outdoors.
- Shortlist 2–3 institutes from the list above and check their official website for current admission details.
- Save this career and compare it with 1–2 others you're considering.
Example from the field
Priyanka Khatarkar — Comes from a farming family near Bhopal. She always wanted to be independent after completing her education. After completing her class 12th she was pressured to get married but her father supported her wish to study further and work. One day she came to know about Quess Corp and the job-linked skill based training they were offering. They were told about the provisions of free vocational training under the DDU-GKY scheme. They came to know about the free boarding and lodging at the training centre and a job later on completion of the training. Priyanka signed up for the training and joined the sales team. After the training, she got placed in Bata in Bangalore as a Sales Associate. She is working there for the last 2 years. She was promoted after 1 year and is now earning 30,000/- per month. Priyanka is grateful to her parents for letting her spread her wings and become independent.
SourceThis profile is shared for training/educational purposes only, as printed in the source card.
Sources and update notice
- Career card source: Exploring Career Paths with Career Cards, Volume 1, printed page 251 (NCERT / UNICEF India / PSSCIVE Bhopal, First Edition, April 2025).
- Income source: https://www.ambitionbox.com/profile/fulfillment-executive-salary
- Last reviewed on this site: 2026-08-21
Eligibility, fees, exam patterns and admissions change often. Always verify current details on official institute, exam-body or government websites before making decisions.