Customer Care Executive
Provides after-sales service, resolving customer and client queries efficiently.
Overview
A Customer Care executive is responsible for providing after-sales service to customers of his or her company. They resolve any queries generated by the customers or clients with efficiency.
Where they work
- Call Centres of various companies
Work environment
It is a desk job. You will not handle a team. Local travel is not a part of this job profile. Part-time work and contractual jobs are available. Organisations usually work for 5 to 6 days a week for 8 to 9 hours every day. This may vary from organisation to organisation.
Opportunities for work exist for differently abled in this field.
Skills and interests
This career might suit you if…
- You like trying to help people solve their problems
- You have strong verbal and written communication skills
- You are a careful and organised person
Eligibility and education roadmap
Please check the duration of the course during enrolment.
Route 1
- 1Complete 10 + 2 in any stream
- 2Complete Bachelor's in any stream
Alternative route 2
- 1Complete Diploma in Customer Care Management → Opt for an Advanced Diploma in Develop And Maintain Customer Service/Customer Care Executive Course or any similar subject
Alternative route 3
- 1Complete Bachelor's in any subject → Opt for a certificate course on customer care and service
Forms, exams and applications
Exam names above are as printed in the source card. Application windows, eligibility and syllabi change — always check the official notification for current dates.
Where to apply
The following institutes offer training in Customer Care and Service.
Government institutes
- AIIPPHS University, New Delhi
- Gujarat University, Navrangpura, Ahmedabad, Gujarat
Private institutes
Please check if the institute is affiliated and accredited before applying.
- Arunodaya University, Arunachal Pradesh
- Brevity International Institute of Management and Technology, Bengaluru, Karnataka
- Fortune Institute of Management and Technology, Gujarat
- Sai Academy, Uttar Pradesh
- Madras Institute of Retail Management, Chennai, Tamil Nadu
- Indian School of Business Management and Administration, Mumbai, Maharashtra
- Inspire Training Academy, Chennai, Tamil Nadu
- Aksa International, Gwalior, Madhya Pradesh
- National Institute of Technical and Management Studies, Nagpur, Maharashtra
- Maples International Institute of Air Hostess Training, Gujarat
These institute lists are indicative examples from the source card, not a ranked or complete directory. Always verify accreditation on the institute's official website.
Career outcomes
Growth path
- 1Customer Care Executive
- 2Customer Care Senior Executive
- 3Assistant Manager
- 4Manager
Related careers to explore
Business Development Coordinator
Drives company growth by generating sales leads, negotiating pricing and forecasting revenue.
Knowledge Process Outsourcing Executive
Handles outsourced, knowledge-intensive work requiring specialized expertise.
Student action plan
What you can do this month
- Read this whole roadmap and note any subjects, exams or institutes you don't recognise yet.
- Talk to a teacher or school counsellor about how your current subjects connect to Any Stream.
- Look for a school club, competition or online course related to helping people.
- Shortlist 2–3 institutes from the list above and check their official website for current admission details.
- Save this career and compare it with 1–2 others you're considering.
Example from the field
Saurabh Sood — An entrepreneur and founder of Nature Homes, a company that builds wooden houses. He has done his Bachelor's in Computer Science from Delhi University. Sood, now 33 years, began his career in 2009 with Intelenet Global Services as a call centre executive. His company has a current turnover of Rs 1.5 crore.
SourceThis profile is shared for training/educational purposes only, as printed in the source card.
Sources and update notice
- Career card source: Exploring Career Paths with Career Cards, Volume 1, printed page 213 (NCERT / UNICEF India / PSSCIVE Bhopal, First Edition, April 2025).
- Income source: https://www.payscale.com/research/IN/Job=Customer_Care_Executive/Salary
- Last reviewed on this site: 2026-08-21
Eligibility, fees, exam patterns and admissions change often. Always verify current details on official institute, exam-body or government websites before making decisions.